What You Need to Know to Become a Help Desk Specialist Campus

They get access to career resources to prepare resume and practice interviewing. They can also opt in to share their information directly with top employers hiring for IT jobs, including Walmart, Sprint, Cognizant, Hulu, Bank of America, Google and many more. This Google IT course is part of Google’s “Grow with Google” initiative and aims to equip learners with the latest job-ready skills to help take their careers to the next level. So, learners can now earn up to 12 college credits for completing the program. This opens up additional pathways to help learners get the degree they need to move beyond the entry-level job and advance their IT career into more senior, higher-paying positions. This IT help desk certification program is a low-risk, low-cost way for people to gain the skills they need to get a well-paying entry-level job in the IT support field. After all, a big part of any IT support business is answering the phones and helping clients with the issues they are facing.

  • CompTIA A+ also has a security lesson that teaches your reps how to properly handle sensitive information.
  • Most likely, you are the first-level contact for customers – often through a customer service help line – and you’ll give them step-by-step instructions to help solve their problems using various diagnostic tests.
  • With searchable solutions and ticket history will help you find a solution more quickly.
  • One of the on-demand jobs for this type of person is the desktop support specialist.

They must also be how to become a help desk engineer-oriented and patient to deal with difficult customers. This IT Help Desk Technician job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. This course covers advanced troubleshooting concepts for experienced IT support professionals in an enterprise environment. This IT help desk certification course helps learners to build an IT career path from a solid ground by teaching them the foundational skills needed to lead a successful career in IT. Paul is an IT Professional with over 11 years of experience currently working with various Federal Agencies in the United States as a Network Administrator. Omar is a Computer Science graduate with several certificates from Cisco (CCNA, CCNA-Voice, CCNA-Wireless, CCNP) & Microsoft (MCSA & MCP).

Requirements and skills

Applying for a job as a help desk support technician is easy with Spherion. You can search for help desk support jobs on Spherion.com by job title and location. A support help desk is the customer-facing department that handles complaints, offers product support, and fields technical questions for computer networks, software and hardware. They may be responsible for fixing the problem themselves or relaying the solution for the customer to implement. When working in a Help Desk environment, it helps if the organization has Help Desk software like Track-It!.

We’re proud of Bryan, and all our talented help desk technicians that work diligently each day to ensure that customers have answers to their technology questions and resolutions to their IT issues. Modern courses and learning activities in state-of-the-art technologies prepare you for your new career. An extensive video library forms the heart of the training process, supported by an automated Dashboard and Activity Tracking Log and a personal Career Advisor to help you achieve certifications and core competencies. For example, one lesson explains how your reps can use a ticketing system to manage customer requests and breaks down the steps needed to implement this process. Even if you aren’t using HubSpot’s tools, you can complete their academy lessons for general customer service skills. For example, the “Customer Success and Account Health Checks” training teaches participants how to use help desk tools to monitor and manage customer relations. The skills taught in these lessons apply to any customer service team using help desk software.

The Complete Help Desk Technician Job Description & How To Become One

On another jobs site, ZipRecruiter, we found help desk jobs advertising hourly wages between $18 and $52 an hour. Daniel Greenspan is an IT education specialist and the founder of ITCareerFinder. To improve your job prospects as a help desk technician, bolster your skill set with topics like cloud engineering and cyber security, two of the decade’s hottest IT disciplines. As for specific industries to focus on, health care has an accelerated need for IT support and help desk specialists. Research and compare the top-rated help desk technician training programs online and in your area. With the recent advent of sophisticated online simulations, and PC hardware packages which can be mailed to remote students, help desk technician training works well in a distance learning format. These top-rated online programs in technical support and related subjects are currently enrolling students.

This is a position with a high turnover because, well, being human is exhausting. Plus, there is a good chance that if you do well on the job, you will be able to move on to a better position fairly soon. To be able to hold the position, the first thing you need, of course, is computer literacy. Empathy and not pretending to be more knowledgeable than you actually are also goes a long way, but this kind of applies to any human interaction. An effective help desk can easily convey a message that your business is customer-centered rather than focused on sales.

Get Started with 500apps Today

Studying at Campus gives you valuable hands-on experience and a working knowledge of most types of computer hardware and many applications. Campus trains you to service and maintain computer systems and networks for small businesses to large corporations. Once you receive your Campus diploma and earn CompTIA A+ certification, you will be qualified for an entry-level position as a technical or help desk support specialist. They are also one of the best ways to start your IT career because of how much you will learn in a very short time.

What should I study for a help desk job?

  • Patience.
  • Problem-solving skills.
  • Excellent written and verbal communication skills.
  • Experience in customer service.
  • Technically proficient.
  • Familiarity with operating systems (OS), software, and hardware.
  • Analytical skills.

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

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